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Training and Development

Training and Development

We have teamed up with a specialised training organisation to provide a comprehensive  training programme. Please find below few of the training courses we offer.
Effective Telephone Skills  features: the 3 stages of a call, verbal skills, inflection control, positive and negative phrasing, active listening, controlling the call, taking messages, emergency calls

Dealing with Aggression  features: causes of aggression, non-verbal warning signs, diffusing a situation – attitude/ verbal skills / non-verbal skills, case studies, the difference between anger and aggression, safety audit, reporting incidents

Confidentiality Awareness provides delegates with an overview of: what is patient identifiable information? Key Caldicott principles, Data Protection Act, Access to Medical Records, Confidentiality: NHS Code of Practice, when a doctor can breach confidentiality.

Medical Chaperone Training  provides delegates with an awareness of the roles and responsibilities of the medical chaperone: patients' needs, rights and concerns, consent, records etc.

Communication Skills and the Accessible Information Standard  provides delegates with not only the fundamentals of communication skills but also an overview of the new Accessible Information Standard that all practices need to implement.
Patient Focus for GP Receptionists.  customer service skills, balancing the expectations of the patient with the capacity of the service
For further information about these courses please contact us on 0845 257 9660 or email info@globalmedicalint.com

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