Training and Development
We have teamed up with a specialised training organisation
to provide a comprehensive training programme. Please find below few
of the training courses we offer.
Telephone Skills features:
the 3 stages of a call, verbal skills, inflection control, positive and
negative phrasing, active listening, controlling the call, taking messages,
Dealing with Aggression features: causes of aggression,
non-verbal warning signs, diffusing a situation – attitude/ verbal skills /
non-verbal skills, case studies, the difference between anger and aggression,
safety audit, reporting incidents
Confidentiality Awareness provides delegates with an overview of:
what is patient identifiable information? Key Caldicott principles, Data
Protection Act, Access to Medical Records, Confidentiality: NHS Code of
Practice, when a doctor can breach confidentiality.
Medical Chaperone Training provides delegates with an
awareness of the roles and responsibilities of the medical chaperone: patients'
needs, rights and concerns, consent, records etc.
Communication Skills and the Accessible Information Standard provides
delegates with not only the fundamentals of communication skills but also an
overview of the new Accessible Information Standard that all practices need to
Focus for GP Receptionists. customer service
skills, balancing the expectations of the patient with the capacity of the
information about these courses please contact us on 0845 257 9660 or email email@example.com
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